PRIVACY POLICY

Last updated: 21 August 2026

1. About this policy

Balamara Industries respects the privacy of our customers, suppliers, website visitors and people who contact us about our products and services.

This Privacy Policy explains how we collect, hold, use and disclose personal information through our website, enquiries and business operations.

Where applicable, personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

2. Information we may collect

Depending on how you interact with us, we may collect information including:

  • your name

  • phone number and email address

  • business or property name

  • property location or postcode

  • information about your livestock, property, project or fabrication requirements

  • enquiry and project details

  • photographs, plans, drawings or other files you provide

  • correspondence with us

  • information required to prepare quotes, arrange site visits or deliver a project

  • technical information generated when you use our website, such as browser, device, IP address and website usage information.

We only seek information reasonably required for the purpose for which it is being collected.

3. How we collect information

Personal information may be collected when you:

  • submit a form through our website

  • contact us by phone, email or social media

  • request a quote or site visit

  • provide photographs, plans or project information

  • deal with us as a customer, supplier or contractor

  • interact with our website.

Our website and third-party service providers may also use cookies and similar technologies to support website functionality, security, analytics and performance.

4. How we use personal information

We may use personal information to:

  • respond to enquiries

  • discuss or assess a proposed project

  • arrange site visits

  • prepare quotes and project documentation

  • supply products or services

  • coordinate fabrication, installation and project delivery

  • communicate with customers, suppliers and contractors

  • manage accounts, administration and business records

  • improve our website, services and customer experience

  • comply with legal and regulatory requirements

  • protect our business, customers and systems.

We may also contact existing or prospective customers about relevant products, services or business updates where permitted by law. Marketing communications will include a way to opt out where required.

5. Disclosure of information

We may disclose personal information where reasonably required to operate our business or deliver a project, including to:

  • employees and authorised personnel

  • contractors and subcontractors involved in a project

  • freight, logistics and installation providers

  • website, cloud, email and technology service providers

  • accountants, insurers, legal advisers and other professional advisers

  • suppliers where information is required to fulfil an order or enquiry

  • government agencies or regulators where required by law.

We do not sell personal information.

6. Overseas service providers

Some digital, website, cloud or technology service providers used by Balamara Industries may store or process information outside Australia.

The location of overseas processing may vary depending on the provider and service being used.

Where applicable, we take reasonable steps in relation to the handling of personal information by third-party providers.

7. Security and storage

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in business records maintained by Balamara Industries and our service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access or making certain changes.

9. Privacy concerns or complaints

If you have a question or concern about how your personal information has been handled, contact us using the details below.

We will review the matter and respond within a reasonable period.

Where the Privacy Act applies to the matter and you are not satisfied with our response, you may also have the right to contact the Office of the Australian Information Commissioner.

10. Third-party websites

Our website may contain links to websites or services operated by third parties.

Balamara Industries is not responsible for the privacy practices or content of third-party websites. Their own privacy policies will apply when you use those services.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices or legal obligations.

The current version will be published on this website with the date of the latest update.

12. Contact

Balamara Industries
ABN 64 239 414 151
12 Denning Road
Bunbury WA 6230

Phone: 0447 216 730
Email: sales@balamaramechanical.com.au